Spa services are available to members and nonmembers of the TriHealth Fitness & Health Pavilion.
Timeliness
Please arrive 10 minutes before your appointment and 15 minutes before your first visit or any multi-service appointment.
Spa Attire
You will receive a spa robe to wear between treatments. Please leave jewelry and valuables at home. Undergarments may be worn during treatments.
Pagers and Cell Phones
Please turn off cell phones or pagers or switch them to silent mode.
Gratuity
Tipping a spa professional is always up to our guests’ discretion.
Refunds
Products may be exchanged for spa credit, if unopened. No cash refunds.
Appointments
We prefer that our clients schedule an appointment, although we do our best to accommodate walk-in appointments. For appointments, call (513) 985-6772.
Policies
Cancellation and Rescheduling Policy
Please provide us with at least 24 hours’ notice of any schedule changes. A credit card number is required to reserve multi-service or package appointments. Multi-services or packages canceled within 12 hours of the scheduled service time will be charged 50 percent of the cost for the appointment missed.
Child Care
The Pavilion Spa is an adult area for ages 14 and older, unless a younger child is receiving a service. Child care is available for a two-hour maximum in the Pavilion's on-site Kids’ Life Center at a nominal fee.
Payment
We accept cash, check, American Express, Visa, MasterCard and Discover Card. Pavilion members may charge services and products to their house account. TriHealth employees are eligible for payroll deduction.
To schedule any Pavilion Spa service, call: 513-985-6772.